Challenge: Poor customer service from previous IT vendors
No new comer to IT support, Weslock was outsourcing IT services to other break/fix IT support companies on a time and material basis. A common, but not always practical, approach to IT support, Weslock quickly realized the down side of operating on a break/fix basis when they experienced an outage and their existing IT vendor did not respond.

Enter SpringPoint.

Our managed services team offered Weslock 24x7 remote monitoring, management of both servers and desktop computers and provided unlimited onsite service.  Essentially becoming their IT department, our solution also included coordinating issue resolution with third party vendors, such as their printer/copier maintenance company, Internet Service Provider and telephone provider.  This solution offered Weslock one phone number to call for all things IT related.

Result: Peace of mind
SpringPoint's comprehensive managed services provide Weslock with timely responses and resolution to issues while instilling peace of mind that systems are managed 24x7 by reliable engineers. In addition, our clear and predictable monthly fee structure has helped Weslock control budgeting costs while increasing the uptime and stability of their computing environment.