Challenge: Provide IT support for 13 servers and more than 40 desktop PCs with limited IT staff and budget

Prior to working with SpringPoint, Jenks-based Tedford Insurance considered hiring an additional IT consultant to manage its substantially-sized server infrastructure. Realizing the salary would be cost prohibitive, Tedford sought expertise from SpringPoint's IT services division to develop a cost-effective, secure solution.

Realizing the insurance company had an existing IT support person on staff, SpringPoint designed a solution to provide remote management of the server through 24x7 proactive monitoring and alerting, remote server support and backend server technical support while using their existing IT consultant for on-site service. This shared approach allowed Tedford to control costs while maximizing existing staff's ability to focus on desktop PC issues and maintenance of the line of business applications.

Result: Stable server environment through proactive maintenance
SpringPoint's proactive and flexible approach to IT support has resulted in Tedford experiencing a more stable server environment with fewer server outages and more uptime. In addition, our business technology staff continues to help them identify cost saving opportunities and capacity planning through monthly reports showing server utilization.